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Privacy Policy

Summary

Twentronix.com is committed to protecting you and your personal information when you are using our services. Twentronix.com seeks to follow the industry's best practices concerning personal information handling. We want our services to safe and enjoyable environments for our users. This Privacy Policy is relevant to our use of any personal information you provide to us during your visit to our site.

The website contains hyperlinks to external resources, hosted and operated by third parties. These parties have their own privacy policies, including cookies, and we urge you to review them carefully. We do not accept any responsibility or liability for the handling of your personal information when visiting these external resources; your use of those third party resources and/or websites is your own responsibility.

We also use third-party service and content providers (such as Google Analytics) who may collect their own set of personal information. Since these are third parties, the information collected by them is not governed by this Privacy Statement. Take a look at the Cookies section towards the bottom of this document for more information.

Personal information collected

Whenever you register for our members-only services, for example using our forum or registering for our newsletter, we may ask personal information about you. This can consist of such information as your name, e-mail, website address, gender, etc. By entering the information in the fields requested you enable Twentronix.com to provide you with the services you select.

We record your IP address as part of the unconditional logging our web server software does whenever anybody accesses our site. The collected IP addresses remain on record for at least a year, but they will be not shared with third parties. Exception to this rule is sharing information with authorities in the case of a suspected or proven breach of our site or other proven misuse of our services.

We record your IP address, HTTP Referer information, username (if applicable), date & time as well as the selected item whenever you are downloading anything from our Downloads page. This information is strictly confidential and will not be shared with any third party unless a. we are requested to do so by law or b. it is deemed of absolute necessity in order to protect our business (e.g. as a proof of service consumption in the case of a PayPal dispute). We will not sell, lease or in any other way allow any third party to have access to the raw, redacted or aggregated forms of this information, as per the next section of this document.

This website is also using "cookies" to enhance user experience. Please read the relevant chapter to find out more about our use of cookies.

Use of collected information

Twentronix.com will NOT sell, rent or otherwise willingly transmit the recorded personal information to any third party. Your privacy is important to us and we will not even offer aggregate information resulting from personal information processing to any part outside Twentronix.com. We only use the recorded personal information for:

  • service administration purposes, e.g. sending you password reminders, registration confirmations, billing subscription services etc.;
  • to contact you regarding new content added on our website, e.g. new forum posts, if you have opted in for this sort of communication;
  • to personalize your experience, through the storage of your preferences in cookies and/or our site's database;
  • analyze the use of our website and improve its usability;
  • IP addresses may be used to identify the location of users, the number of visits from different cities / territories / countries or filter and block inappropriate use.
  • dispute chargeback requests

If Twentronix.com wishes to use the recorded personal information for other uses, it will notify you beforehand so that you have the chance to opt-out from these new uses.

When we contact you

We only contact you if you have explicitly opted-in for such communication through the use of our services. For example:

  • We may contact you if a new post was added to a ticket thread or category you have subscribed to

Twentronix.com does not operate a newsletter or any other form of mass email facility. Any update information which you may have received in your inbox are the result of a plugin running on your own site (which you opted in to enable during installation) or you had subscribed to our now-defunct FeedBurner RSS-to-email list, operated by Google Inc.

These forms of contact are conducted by automated software running on our server. You always have the chance to opt-out from such communication. Twentronix.com will never send unsolicited email messages ("spam") or allow third parties access to our users and contacts database.

We may also directly contact you - manually sending out emails, as opposed to automatic email sending outlined above - under special circumstances such as:

  • Suspecting that your account is compromised by an unauthorized third party
  • Before, during or after server-related incidents which may seriously hamper your ability to use our services
  • In case you have crossed the line of fair use of our services
  • If you have so asked us with an email, ticket, personal message, instant message, Twitter message or any other form of personal or electronic contact.

Contact for marketing purposes

We do not send unsolicited email messages for marketing purposes. Subscription to our newsletter follows the industry standard rules for opt-in newsletters. This means that you have to confirm your subscription, making sure that no thrid party can subscribe you against your will, and that you can opt-out of the newsletter at any time.

Information sharing with third parties

Information collected by Twentronix.com will not be shared with any third parties. Not in their raw form, not in a processed or aggregate form. We do not share personal information with third parties except as stated in the "Use of collected information" article above.

Important note: Please review the section on cookies, as we employ third-party service/content providers. These providers collect their own set of personal information, governed by their own privacy statements.

Exceptions to this rule will be clearly stated and will only be part of a special offer campaign. For instance, we may launch a campaign offering subscriptions to third party services for free or with a discount. If we are to collect and share your personal information you will be informed before opting in to that campaign.

Privacy policy for minors

If you are considered a minor in your jurisdiction (for example, people under 18 years of age in the Netherlands) you must get your parent's/guardian's permission before submitting any content or personal information to Twentronix.com. If you or your parent/guardian believes beyond doubt that such information have been submitted in violation of the above term, you may submit to us relevant proof so that we can remove the offending information from our website and records.

Duration of personal information retainment

Notwithstanding any aforementioned cases of explicit information removal, your personal information may be stored in our servers for an indefinite period of time, no less than the duration of your account's existence or 1 calendar year, whichever is more.

Use of cookies

What is a cookie?

A cookie is a brief amount of data, usually containing a unique identifier, sent to your browser software from a website and recorded on your computer's permanent storage. Each website may set one or several such cookies on your computer, but your browser will only allow a website to access the cookie(s) it has set and deny access to other websites' cookies.

Cookies record information about your preferences and allow us to customize your experience. They are also used for handling user authentication in the members-only areas of a website. Users have the option to be forewarned before accepting a cookie, review cookies already stored on their computer's permanent storage and even delete them if so required. These options are given to you by your web browser software. Each web browser handles these features in a different way, so you have to consult your web browser's help / user guide / manual to learn more about this.

How are cookies used on Twentronix.com?

Twentronix.com uses cookies to track your preferences regarding our site's features, including the ticket systen and the "remember me" login feature. We also use cookies to authenticate you to members-only features. If you block Twentronix.com's cookies you may not be able to use our members-only features as a consequence. Moreover, in order to ensure your security, Twentronix.com pages perform so-called "token checks", making it impossible for automated software ("bots") to send unsolicited messages ("spam") to our services. In order to do so, we have to send your browser a cookie. If you opt out of this site's cookie, then our services shall not work properly. This is a technical limitation which can not be overcome.

Third-party cookies

Twentronix.com employs the services of third-party services and content provides. Most notably we use Google Analytics to track website usage. Each of these services sets its own cookies. Twentronix.com doesn't have direct access to those cookies and the use of those third-part cookies is governed solely by the respective service/content provider's Privacy Statement. For more information you may consult the following resources:

  • Google privacy center. Information on use of cookies by Google AdSense and Google Analytics, as well as information from opting-out of the collection of such information.

Cookies are also used by our affiliate networks (Avangate and PayPro). They are set when you click on an advert or affiliate link at Twentronix.com, promoting a product or service. This is used so we could get a small price if you leave our website and buy the product later on. This information may be used to show relevant adverts ad other websites. For more information about these cookies, you could check the privacy policy of Avangate and PayPro, which you can find at their websites. Twentronix.com doesn't have any influence at the privacy policy of third-party cookies.

Intellectual Property Rights

Copyright and other intellectual, industrial and/or proprietary rights the Twentronix Site and any of its services, software and content, and to any whole or partial copies that you make are owned by Twentronix or its licensors, unless otherwise specified. Twentronix permits you to use the Twentronix Site and any of its services, software and content only in accordance with these Terms and Conditions. All rights not specifically granted by Twentronix are reserved by Twentronix. Any redistribution or reproduction of part or all of the contents of this website in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.

You agree not to modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise attempt to reveal the inner workings or modify the functionality of the Twentronix Site and any of its services, software and content. Twentronix is willing to provide you the necessary information to be able to perform tasks regarding compatible programming at reasonable terms. You agree not to remove any label indicating that the Twentronix Site and any of its services, software and content is the subject of copyright and other intellectual, industrial or proprietary rights of Twentronix and/or third parties.
We do not claim any ownership in the intellectual property rights of others. All product, brand, or company names not belonging to Twentronix are the intellectual property of their respective owners. Check the license of our extensions to read more information about the copyright of those extensions.

Updates to our Privacy Policy

We reserve the right to add, remove or modify any section, article or paragraph of our Privacy Policy without prior notice. All changes are effective immediately.

Contact information

If you have any question regarding our privacy policy you may contact us by one of the following means:

  • Sending an e-mail to info at this domain name.
  • Filling in the contact form at the contact page of this site.
  • Sending a tweet or a Twitter direct message to @Twentronix.

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